What is our Privacy Policy?


This Privacy Policy outlines all of the ways this website collects, uses, discloses, and manages the data of visitors and customers.  The purpose of this policy is to protect a visitor or client's privacy.  We will never share your personal information with anyone else, unless it is to help us or our business partners fulfil your order (for example, to deliver a package to you).

What type of information do we collect?


We receive, collect and store information you enter on our website or provide to us in any other way.  For example, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.  Your personal information will only be used for the specific reasons stated above.

Why do we collect this information?


We collect Non-personal and Personal Information for the following purposes:


•    To provide and operate our services
•    To provide our Users with ongoing customer assistance and technical support
•    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
•    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
•    To comply with any applicable laws and regulations

 

How do we store, use, share and disclose site visitors' personal information?


Our website is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?


Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

We use cookies for important reasons, such as:


•    To provide an effective browsing experience for our visitors and customers
•    To identify our registered members (users who register to our site)
•    To monitor and analyze the performance, operation and effectiveness of the site
•    To ensure our platform is secure and safe to use

Privacy policy updates


This policy was last updated on 20 May 2021.  We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information


If you have any questions or would like to access, correct, amend or delete any personal information we may have about you, please contact us at info@sophiadavenport.co.uk